Frequently Asked Questions

Please look through the below answers to rectify any problems you may have with the site. If this still does not solve your issue, please contact us at support@datewithamate.com and we will get back to you as soon as possible.

Cannot Login

Why Can't I Login?

1. You've forgotten your password and you are entering it wrong. Go to the Homepage and click on Forgotten your Member ID and password?

2. You've been deleted from DateWithAMate.com due to one or more of the following:

a. Email addresses, website addresses, or phone numbers were included in your profile.
b. Indecent content, nude images, or harassment of other users.
c. We immediately delete escorts, scammers, spammers, anyone trying to sell something on DateWithAMate.com, and anyone trying to direct members to other websites.
If your profile did not contain any of the above please accept our apologies as our system wrongly identified you, and you’ll have to create a new profile.

I Cannot Find My Profile In The Search

Your profile is likely working fine. You cannot find your own profile if you're logged in as yourself. If others cannot find your profile it's because of your Messaging restrictions. These can be changed/added in Mail Settings.

Change Password

Login to DateWithAMate.com and click on ‘Edit Profile’ at the top of the screen. Then go to change password and confirm your new one. A confirmation email will be sent to you.

Change Country Or Email Address

Login to DateWithAMate.com and click on ‘Edit My Profile’ at the top of the screen. Next, click on Settings’ and you’ll be able to change your Country and email address.

I Want My Username To Disappear From DateWithAMate.com Once I Logout

If you want your username and password to disappear after you logout you need to delete your cookies. Simply go to Tools, Internet Options, and the delete your cookies. You can also delete your temporary files.

Delete / Hide Profile

How Do I Delete My Profile?

You can delete your profile by entering your username and password and clicking on 'delete account'..

How Do I Hide My Profile?

To hide your profile click on Edit my profile. You can hide or unhide your profile at the top. You can set it so only you can view your profile, all registered users or everyone.

Deleting Old Messages

You can delete messages by clicking on the box beside the message, scrolling to the bottom of your messages and clicking on DELETE SELECTED.

Edit Your Profile

How Do I Edit My Profile?

Login to DateWithAMate.com, and then click on ‘Edit Profile’ at the top.

Under the settings tab you will be able to edit and save changes to all your profile fields.

I Do Not Want Any More Email Notifications

You can stop message notifications (sent out when you get a message) in Mail Settings on DateWithAMate.com. Unfortunately you cannot stop the latest matches emails usually sent out on Mondays - if these are a problem we'll remove your account upon request.

Add / Change / Delete Images

How do I submit a picture?

Login to DateWithAMate.com, and click on ‘Images’ near the top of the page. Click the ‘Create New Album’ button, name your album and give it the required settings. Once you have created your album settings, you will be able to add pictures from your given source by hitting the browse button by the file name.Next, click on ‘Upload New Image’ and the process is done. If the image is approved it will appear on your profile within 24 hours. If you don't have a picture on your computer and don't have a digital camera, go to a store like Kinko's and have them scan in a picture for you. If your images are fine, you may have attempted to upload when our server was too busy. Please try uploading your images again at different times of the day - if it still doesn't work please contact us.

Uploading Problems:

If you get an error that says you need to login again, click logout, login once more, and go to the images page. Try uploading your image again. If the image is uploaded and then deleted, it means it didn't meet our requirements. Even if your image had no nudity, it may have been indecent or inappropriate for the site. Images are uploaded instantly, if your image is too big it won't upload.

What are the guidelines for a profile picture?

Images must be in JPG, BMP, or GIF format. Images must NOT contain any nudity or offensive material. Images must NOT contain cartoons or celebrities.

How do I delete an image?

To delete an image click on 'Delete Image' beside your photo.

Login Page Keeps Appearing

Why Do I Have To Login Numerous Times When I'm Already Logged In? In order to prevent the login page from appearing over and over again you need to activate your cookies. You can do this by clicking on Tools on your browser, then Internet Options, then Enable Cookies or set the security setting to anything but High.

Email your username and password to yourself

Spammers & Scammers

How Do I Know If Someone Is A Scammer?

DateWithAMate.com works hard to make sure scammers are deleted from the database. If anyone asks for money it is likely a scam. There are numerous incidents on all types of dating sites where someone asks for money, gets the money from another user, and then disappears. Don’t be fooled by such scams, and be sure to do an official legitimacy check on a person before you send any money.

What Should I Do If I Suspect Someone Is A Scammer / Spammer?

Please contact us immediately if you feel you've come across a scam artist or a spammer. Email us at support@datewithamate.com and we will deal with the situation immediately.